General Terms and Conditions of Sale (GTC) B2B – EquoNova®

Applicable from October 10, 2025

Last updated: January 24, 2026

Preamble

Any order for Services implies, on the part of the Client, acceptance of these General Terms and Conditions of Sale.

In accordance with Article L. 441-1 of the Commercial Code, these General Terms and Conditions of Sale constitute the sole basis of the commercial relationship between the parties.

They are also communicated to any Client prior to the conclusion of a single agreement referred to in Articles L. 441-3 et seq. of the Commercial Code, within the legal time limits.

The Provider is required to communicate its General Terms and Conditions of Sale to any buyer of products or requester of services who requests them for the needs of their professional activity, according to Article L.441-6 paragraph 1 of the Commercial Code.

Article 1 – Purpose of the General Terms and Conditions & Administrative Information

These General Terms and Conditions of Sale (GTC) govern the contractual relationship and detail the rights and obligations:

Between,

EquoNova® (hereinafter "the Provider") Outsourced administrative services company, Representative: Sébastien Frigerio, Registered office: 19 Route de Margency, 95600 Eaubonne, Telephone: +33 (0)6 13 77 94 91, Email: contact@equonova.com , Company name: EquoNova, Legal form: Micro-Enterprise, Share capital: NA, SIRET number: registered with the Trade and Companies Register RCS of Pontoise under number 943 856 849 00014, Main Activity Carried Out (APE) 82.11Z – Combined office administrative services, Intra-community VAT number: VAT exemption threshold, VAT not applicable – Article 293 B of the CGI.

And,

Its Clients, any professional client, in the context of the sale and implementation of on-site or remote services marketed by the Provider, including support and assistance services: administrative, secretarial, logistics and multipurpose.

Article 2 – Scope of application

Our General Terms and Conditions of Sale are updated regularly and can be viewed on our website: https://equonova.com/ .

The General Terms and Conditions of Sale supersede any conflicting stipulations from the customer, such as their General Terms and Conditions of Purchase. The General Terms and Conditions of Sale constitute the sole basis for commercial negotiations.

The parties remain free to deviate substantially from it, by concluding special conditions or subject to any contrary stipulation appearing in the quote, or the service contract accepted between the Provider and the Client, provided that it does not create a significant imbalance in the rights and obligations of each party.

The purpose of these General Terms and Conditions of Sale is to define the conditions under which the Service Provider provides its professional Clients, upon request via the Service Provider's website, direct contact, or printed materials, with the Services described in Article 3 – Characteristics and Details of Services. These General Terms and Conditions of Sale outline the characteristics of the services, the conditions for their performance, pricing, invoicing and payment terms, the responsibilities of each party, personal information and data, intellectual property, applicable law and dispute resolution, and any other information necessary for a smooth sales process.

The information on the website https://equonova.com/ , the catalogues, brochures and prices of the Provider are given for information purposes only and are subject to revision at any time; the Provider has the right to make any changes it deems necessary.

Article 3 – Characteristics and details of services

3.1 – Description of services

The Client is invited to refer to the description of each service in the Provider's catalogue to learn about its characteristics, which can be viewed on the website https://equonova.com/ .

The service descriptions presented on the website are for informational purposes only. They may change to adapt to our clients' needs and the evolution of our business.

EquoNova® offers administrative support services, multi-skilled assistance and outsourced administrative management, administrative assistance, secretarial services and multi-skilled support for businesses, SMEs, healthcare professionals, accounting firms and associations.

EquoNova® reserves the right to modify, suspend or withdraw certain services, or to offer new ones, at any time and without notice.

The objective: to help organizations save time, simplify their daily management and optimize their costs through reliable and personalized outsourcing of their back-office tasks.

Services are provided subject to availability and in accordance with the terms agreed upon with each client, as specified in the quote, contract, or any prior written correspondence. Services may be delivered on-site, remotely, or through a combination of both, depending on the client's needs and the assessment conducted by EquoNova®.

Each service is performed by an EquoNova® Intervener or a qualified EquoNova® partner, who has entered into a partnership agreement with EquoNova® and has the necessary skills to ensure the provision of the service(s) offered by EquoNova®.

The fact that the Provider presents Services in its catalogue and on its website does not constitute an obligation to market them, particularly in the event of unavailability of its EquoNova® Speakers, impossibility of performing the service or impossibility of marketing said Services, whatever the reason.

3.2 – Geographic Coverage

EquoNova® operates primarily in Metropolitan France.

Services can also be provided throughout France and internationally, either directly or through independent partners selected by EquoNova®, depending on the nature of the services and the Client's needs.

Some services may be limited or reserved for Clients located in France or the European Union, depending on their nature or applicable regulatory constraints.

EquoNova® can rely on a network of independent partners to ensure the delivery of services outside its main geographical area.

EquoNova® aims to meet the needs of our clients throughout France and internationally. To this end, EquoNova® reviews all requests and proceeds with:

Developing sales prospecting and initial customer contacts in preparation for the operational launch. Implementing a national and international prospecting strategy, building a professional network, contacting prospects, developing a sales pitch, and creating a potential customer base.

Development of a network of independent partners: research and collaboration with independent national and international secretaries and assistants to support business development, ensure the completion of client missions, strengthen production capacity and develop the client network.

3.3 – Prices, discounts and rebates

The rates and details of the services included in the services are published by the Provider and can be viewed on the website https://equonova.com/ .

The prices for services sold are those in effect on the date the order is placed. Prices are net of tax, as our company is not subject to VAT (VAT not applicable – art. 293B CGI). They are quoted in euros and include all taxes.

The Service Provider reserves the right to modify its rates at any time. However, the Service Provider undertakes to invoice the services ordered at the prices indicated on the quote or service agreement at the time the order is placed. An invoice is issued by the Service Provider and given to the Client upon each provision of services. The conditions for determining the cost of services whose price cannot be known in advance or stated precisely, as well as the method of calculating the price to allow for verification, will be communicated to the Client through the issuance of a detailed quote or service agreement indicating the price to be paid, at the Client's request in accordance with the provisions of Article L. 441-1, III of the French Commercial Code.

The Client may benefit from price reductions, discounts and rebates, during commercial negotiations, depending on the nature and volume of Services ordered, or the regularity of its Service orders, under the conditions and according to the terms described in the Provider's rates and inseparable from the main operation, determined by mutual agreement between the Client and the Provider.

3.4 – Duration

EquoNova® offers two types of contractual commitments:

a) Quote without a fixed term:

A quote can be drawn up and accepted by the client without implying a commitment of duration.

This formula is adapted according to the specific needs of the client and the availability of our EquoNova® Consultants.

It allows for the occasional or limited execution of one or more services, according to the specific duration and in accordance with the conditions agreed between the Client and the Provider EquoNova®, as defined in the quote and validated by the client.

b) Service contract with a fixed term commitment:

EquoNova® can also offer a service contract concluded for a monthly or annual period.

This formula is adapted according to the client's regular needs and the availability of our EquoNova® Interveners.

This contract includes a clause for automatic monthly or annual renewal on the anniversary date of signature, unless terminated by either party:

a) Either the termination must be notified in writing with three (3) months' notice for an annual contract before the anniversary date of the contract.

b) Either the termination must be notified in writing with fifteen (15) days' notice for a monthly contract before the anniversary date of the contract.

All other terms of execution of the contract (place of execution of the mission, duration of work, possible provision of equipment, confidentiality, reciprocal obligations, etc.) are defined in the specific clauses of said contract signed between EquoNova® and the Client.

Article 4 – Purchase & Ordering Procedures

4.1 – Initial contact and information

Customers can contact EquoNova® via the website, email, phone, or WhatsApp to obtain information, schedule an initial consultation, or book an analysis and advice appointment. This initial step is free and without obligation.

4.2 – Service request and quote

Every service request is subject to a personalized quote detailing:

The nature of the services offered, the conditions of intervention, the possible duration, the applicable price.

Each quote also specifies any particular conditions relating to the start of the mission and, where applicable, the order tracking number.

4.3 – Validation and acceptance of the quote

The Client's electronic or written signature on the quote constitutes validation of the service and acceptance of these General Terms and Conditions of Sale (GTC). The accepted quote forms a firm and final contract between EquoNova® and the Client. Placing an order implies the Client's unreserved acceptance of the GTC, which they acknowledge having read and agree to abide by.

4.4 – Order Confirmation

Order confirmation occurs upon acceptance and signature of the quote by the Client. It is sent by email along with the information and documents necessary for payment.

Order confirmation takes place upon acceptance and signature of the quote by the Client, by sending the latter by email accompanied imperatively by the completed and signed SEPA mandate, the order thus becoming firm and final.

By accepting the order, the Client acknowledges having read our Terms and Conditions, attached to the quote or available on our website https://equonova.com/ .

Payment is accepted by bank transfer or direct debit in accordance with Article 6.2 "Payment methods" of these Terms and Conditions, which indicates the payment method.

4.5 – Performance of the service

Once the quote is approved, EquoNova® commits to performing the service in accordance with the agreed terms. The deadlines indicated on the quote or communicated during initial contact are estimates only. EquoNova® cannot be held liable for any delays resulting from:

Due to force majeure, customer unavailability, or any circumstance beyond our control.

The client agrees to provide all information and documents necessary for the proper execution of the service. EquoNova® reserves the right to suspend or postpone a service if the safety, technical, or contractual conditions are not met.

4.6 – Modifications and cancellations

a) Modification requests:

Any request to modify the service (content, duration, schedule, execution conditions, etc.) made by the client after validation of the quote will be subject to change.
or the contract signature must be submitted in writing (mail or email).

This request will only be considered after express written acceptance by EquoNova®.

In the event that the modification results in a revision of the price or deadlines, an amendment to the quote or contract will be drawn up and must be accepted by the client before the continuation of the performance of the service.

Depending on the progress of the service, cancellation fees may apply:

b) Cancellation requests by the customer:

Any cancellation of a confirmed order (by acceptance of the quote or signing of the contract) must be notified in writing to EquoNova®.

In the event of cancellation by the client, and unless otherwise stipulated in a specific contract, the financial consequences are as follows:

Cancellation before the start of the service:

The client will be liable for a fixed compensation corresponding to 30% of the total amount if the cancellation occurs less than 48 hours before the start of the service, of the total amount including tax of the planned service.

Cancellation after the service has started:

The client will be liable for the full price of services already performed plus the total amount including tax for services remaining to be performed.

These sums will be invoiced to the client and payable immediately, without prejudice to any additional damages that EquoNova® may claim to compensate for the loss suffered.

We reserve the right to postpone a service for reasons beyond our control, notifying the client as soon as possible.

c) Cancellations or modifications by EquoNova®:

EquoNova® reserves the right to postpone or cancel a service in the event of force majeure, unavailability of the client, or any circumstance beyond its control making the normal execution of the mission impossible.

In this case, EquoNova® will, where possible, offer a replacement solution (postponement, reassignment of a speaker, rescheduling), without the client being able to claim any compensation, except for reimbursement of sums received for services not performed.

Article 5 – Performance of services & roles of EquoNova® stakeholders

5.1 – Nature of the obligation

EquoNova® is bound by an obligation of means and not of result.

EquoNova® is committed to implementing the necessary resources for the proper execution of services, in accordance with best practices and professional standards, without guaranteeing a specific outcome. This is an obligation of means, not of result.

5.2 – Specific Exclusions

EquoNova® does not perform any accounting, legal, tax, or social security consulting services. The Client remains solely responsible for decisions made based on the services provided.

5.3 – Execution of missions

The services offered by EquoNova® are carried out in accordance with the terms defined in the quote validated by the client.

The completion times indicated on the quote or communicated during initial contact are estimates only, unless expressly stated otherwise in the quote. EquoNova® cannot be held liable for any delays resulting from force majeure, client unavailability, or any other circumstance beyond our control.

The client agrees to provide all the information and documents necessary for the proper execution of the mission.

EquoNova® reserves the right to suspend or postpone a service if the safety, technical or contractual conditions are not met.

The services are performed at the locations, dates and times agreed between the Client and the EquoNova® Intervenor at the time of ordering and stipulated in the quote or contract, and formalized by an internal contract between EquoNova® and the Intervenor, deemed to come into effect upon signature of the quote by the Client.

Any on-site intervention is understood to be for a minimum duration of three (3) hours.

Any remote intervention is understood to be for a minimum duration of (1) hour.

The contractual time for execution is automatically suspended in the event of an occurrence independent of the will of the EquoNova® representative (case of force majeure, unforeseen unavailability, impediment of the Client, etc.) which has the effect of delaying the performance of the Service.

5.4 – Roles of stakeholders

The services offered by EquoNova® can be carried out in whole or in part by independent contractors: secretaries, assistants or partner service providers selected by EquoNova®.

The rules relating to the execution of their missions — including the place, duration, content of services, services included and tasks assigned — are defined in a specific contract between EquoNova® and each Intervener:

(i) The Speakers are independent professionals and not employees of EquoNova®;

(ii) EquoNova®'s responsibility is limited to connecting, coordinating and monitoring the service, in accordance with contractual commitments;

(iii) The confidentiality, protection and security of the information entrusted to the Speakers are guaranteed by strict contractual commitments, including confidentiality clauses and professional ethics signed with each Speaker;

(iv) Any dispute concerning the performance of the work by the Intervener shall be dealt with in accordance with the provisions of the internal contract binding the Intervener to EquoNova®.

5.5 – Delays, absences and replacement of the speaker

In the event of unavailability, departure, or if the Client expresses objectively justified dissatisfaction, the Service Provider may propose a replacement. This replacement will be presented to the Client for prior approval, which cannot be refused without legitimate reason.

The Provider and, where applicable, the Client undertake to collaborate in the transfer of the necessary knowledge, information, access and procedures, in order to ensure the continuity and quality of services under the best conditions.

The replacement will take up their duties within a minimum of 7 days from their validation by the Client, unless otherwise agreed in writing between the parties if a faster start date is required.

Any absence must be justified, in particular in the event of illness, accident or any event constituting a case of force majeure within the meaning of article 7.2 Force majeure and Insurance of these Terms and Conditions.

In case of impediment, illness or dissatisfaction expressed in writing
by the Client within a reasonable timeframe after the start of the assignment, EquoNova® undertakes to propose a replacement
the speaker limited to one visit only, and subject to availability.

5.6 – Teleworking and technical resources

When the Services are performed partially or totally remotely, the Client undertakes to provide EquoNova® and the Intervenor with all the access, rights, tools and information necessary for the proper execution of the missions (software, platforms, VPN access, identifiers, documents, internal instructions…).

The Client guarantees the availability and stability of its technical infrastructure, including internet access, business tools, and any digital environment essential for the performance of the Services. The Client is responsible for data protection when providing access to internal systems.

The Client undertakes to transmit in a timely manner any internal directives or procedures relating to IT security, and to facilitate access
The Intervenor is responsible for ensuring the security of the necessary information systems. Any technical incident attributable to the Client (lack of access, network failure, unavailability of a tool, etc.) that makes it impossible to carry out the mission will not engage the liability of EquoNova®, and the Service will be considered due.

The Client provides an internal contact person who can be reached for access management and the rapid resolution of any technical problems.

5.7 – Nature and scope of services

Services provided by EquoNova®
are exclusively those defined in the quote accepted by the Client and, where applicable, formalized by a contract deemed to have entered into force upon signature of said quote.

Any modification to the Services initially agreed upon may result in:

a) Either a price revision when the additional service requires different skills or execution time,

b) Either to the establishment of a new commercial proposal or an amendment to the initial agreement.

Article 6 – Billing and Payment Terms

6.1 – Invoice Issuance Procedures

Services are billed in accordance with the quote or contract signed between the parties.

Invoices are sent to the Client electronically:

From September 1, 2026, invoices will be transmitted via a state-approved platform, either directly or through a compatible solution. Each company will have to choose its platform for issuing and receiving electronic invoices and declaring its data. The timeline for this reform is set out in Article 91 of the 2024 Finance Law.

The list of platforms registered by the tax authorities, according to a very specific procedure, is available on: impots.gouv.fr > Partner > Electronic invoicing and partner platforms.

EquoNova® issues its invoices via the electronic platform provided by the French government (PPF), the Chorus Pro Public Billing Portal. Electronic invoicing portals are capable of connecting to each other to ensure the flow of information.

Electronic invoices must be in one of the following formats:

-Cross Industry Invoice (CII) format;

-Universal Business Language (UBL) format;

-mixed format consisting of a structured data file in XML format and a PDF file (also known as Factur-X).

6.2 – Payment Terms

Depending on the Client's purchasing policy and payment method, and for reasons of convenience, payment is accepted by bank transfer or direct debit.

However, the preferred method of payment is bank transfer from the bank account details provided by EquoNova®.

In the case of payment by direct debit, the Client must send the Provider a completed, dated and signed SEPA mandate.

6.3 – Payment terms

Invoices are payable 30 days end of month from the invoice date, unless otherwise specified in the quote or contract.

6.4 – Discount conditions

No discount is given for early payment. The Provider will not grant any discount for payment before the date shown on the invoice or within a period shorter than that specified in these General Terms and Conditions of Sale.

6.5 – Payment delays

Any late payment will automatically result in the following, without the need for a reminder:

(i) The application of late payment interest at the prevailing legal rate, calculated per day of delay from the day after the due date.

(ii) The application of the statutory fixed compensation of €40 for recovery costs (articles L.441-10 and D.441-5 of the Commercial Code).

(iii) The invoicing of all additional costs incurred by the Provider to recover the amounts due.

In the event of total or partial non-payment, penalties are calculated on the remaining amount due including VAT, without prior notice.

6.6 – Termination Clause

The termination clause is governed by Article 1224 of the Civil Code. “The termination clause specifies the obligations whose non-performance will lead to the termination of the contract.”

If, within fifteen (15) days of the formal notice to pay, the Client has not paid all the sums due, the contract may be terminated automatically by the Provider.

This termination may entitle the Provider to the payment of damages.

6.7 – Collective procedure in the event of judicial liquidation

If the Client is subject to receivership or liquidation proceedings, the Provider reserves the right to declare its claim and to demand any service due within the framework of the collective procedure.

Conversely, in the event of receivership or liquidation of the Provider, services not performed and already paid for by the Client may be subject to a claim or a refund in accordance with the applicable legal rules.

6.8 – Lack of compensation

No compensation may be made by the Client between penalties or deductions of any kind and sums due to the Provider between possible penalties for delay in the provision of the Services ordered or non-compliance with the order, on the one hand, and sums by the Client to the Provider for the purchase of said Services, on the other hand, except with the express, prior and written agreement of the Provider and provided that the reciprocal claims are certain, liquid and due.

6.9 – Additional Costs and Expenses

a) General terms and conditions

The quote specifies the billing methods for services (fixed price, hourly rate, or according to the specific nature of the service) and indicates, where applicable, the additional costs and expenses that may be incurred in the performance of the Services.

b) Travel and accommodation expenses

If the performance of the service requires the Provider to travel, the costs of transport, accommodation and meals will be borne by the Client, under the conditions specified in the quote or accepted in writing by the Client before any expense.

c) Justification and invoicing of expenses

The Consultant will submit detailed expense reports to the Service Provider, along with supporting documentation. These expenses will be invoiced to the Client in addition to the service fee, in accordance with the terms agreed upon in the quote or contract.

d) Exceptional expenses or specific equipment

Any exceptional costs or expenses (purchase or rental of specific equipment, software, licenses, third-party services) necessary for the performance of the service will be subject to additional billing, only after prior written agreement from the Client.

e) Reimbursement

The Client agrees to pay the additional fees and expenses under the same conditions as those provided for the payment of the main services, upon receipt of the corresponding invoice.

Article 7 – Provider's Liability - Guarantee - Insurance

EquoNova®'s liability is strictly limited to direct and foreseeable damages resulting from the performance of the service. Under no circumstances shall EquoNova® be liable for indirect damages, financial losses, data loss, or intangible losses. In any event, except in cases of gross negligence or willful misconduct, EquoNova®'s liability is limited to the amount of the service in question.

EquoNova® shall not be held liable for any indirect damage, loss of data, financial loss or intangible harm suffered by the Client.

7.1 – Provider's Guarantee

The Provider guarantees the Client, in accordance with legal provisions, against any non-conformity of the Services and any hidden defects arising from a design flaw or fault in the provision of said Services, excluding any negligence or fault on the part of the Client. The guarantee does not cover indirect damages (data loss, commercial loss, etc.).

The Provider's liability can only be invoked in the event of proven fault or negligence and is limited to direct damages, excluding any indirect damages of any kind. To assert its rights, the Client must, under penalty of forfeiture of any related claim, inform the Provider in writing of the existence of any defects within a maximum of 48 hours of their discovery.

The Provider will rectify, or have rectified at its sole expense, in accordance with appropriate methods agreed upon by the Client, any Services deemed defective. In any event, should the Provider be held liable, its liability will be limited to the total amount paid by the Client for the provision of the Services, including VAT.

In accordance with the provisions of Article 2254 of the Civil Code, any legal action by a Client against the Provider is time-barred after a period of one (1) year following the date on which the Client became aware or is presumed to have become aware of the harmful event.

7.2 – Force Majeure and Insurance

EquoNova® shall not be held liable for any failure to perform or delay in performing any of its obligations under these General Terms and Conditions of Sale if such failure or delay is due to force majeure. For the purposes of this clause, force majeure shall mean any external, unforeseeable, and irresistible event as defined in Article 1148 of the French Civil Code.

EquoNova® declares that it has Professional Civil Liability insurance (bodily injury, property damage, and consequential loss). Any claim, in order to be covered by the aforementioned insurance, must be reported in writing immediately by the Client and confirmed by registered letter no later than 48 hours after its occurrence.

Article 8 – Client Obligations

The Client agrees to actively and loyally collaborate with EquoNova® to ensure the proper execution of services. In this respect, the Client is responsible for:

(i) Before placing any order, ensure that the services offered by EquoNova® meet your needs, particularly with regard to the descriptions on the quotes, the website and the contractual documents;

(ii) Provide EquoNova® and the Intervenor(s) with all the information, documents, access, material resources and validations necessary for the performance of the services, within reasonable timeframes allowing compliance with the planned schedule;

(iii) Guarantee the accuracy, completeness and updating of the information transmitted to the Provider; Any delay, error or omission attributable to the Client releases EquoNova® from any liability relating to the performance of the services;

(iv) To provide the material, technical or logistical resources that may be required for the performance of the services and an environment that allows for the correct and secure performance of the mission (workstation, tools, computer access, dedicated room, quiet, etc.) when an on-site intervention is planned;

(v) Comply with the security and access procedures applicable to the premises or systems concerned by the mission;

(vi) Request from the Provider only the tasks provided for in the quote or order; The Client expressly prohibits requesting services relating to regulated activities (in particular bookkeeping reserved for chartered accountants), tasks not in accordance with the contractual scope;

(vii) Inform EquoNova® of any cancellation or postponement of a planned intervention at least forty-eight (48) hours before the scheduled date; Otherwise, the service will be considered due;

(viii) To be present or available during interventions when necessary for the performance of services; If the Intervener arrives and cannot perform their mission due to the Client, the service is due in full;

(ix) Report without delay any event likely to affect the performance of services or the availability of necessary access;

(x) Any dispute relating to a service must be submitted within a maximum period of seven (7) calendar days following its completion; After this period, the service will be deemed to be compliant and accepted;

(xi) Settle services according to the financial conditions provided for in these General Terms and Conditions and in the contractual documents; The Provider reserves the right to suspend the provision of services in the event of non-payment, without this being considered a breach by EquoNova®.

In the event of the Client's failure to fulfill any of these obligations, EquoNova® shall not be held liable for any delay, suspension, or poor performance of services. Response times will be automatically adjusted accordingly.

Article 9 – Non-solicitation and non-competition clause

EquoNova® Consultants commit to providing their services in accordance with good professional practices, with diligence, professionalism and a constant concern for quality of service.

In order to protect contractual relationships and preserve the investments made by EquoNova® in selection, training, and
monitoring of service providers, ensuring quality of service, preventing any
For direct marketing and to secure the EquoNova® professional network, the following provisions apply:

(i) The Client is strictly prohibited from soliciting, contacting, recruiting or employing, directly or indirectly, an EquoNova® Intervenor, outside the contractual framework established with EquoNova®, for the entire duration of the service.

(ii) EquoNova® Interveners contractually undertake not to solicit, solicit or accept a direct or indirect contractual relationship with the Client for the entire duration of the contract concluded between EquoNova® and the Client, as well as for a period of twelve (12) months following the termination of said contract, unless EquoNova® has given prior written consent.

(iii) The Client shall also refrain from engaging or attempting to engage, directly or through an intermediary, an EquoNova® Intervenor at its service, for any mission whatsoever, outside the contractual framework established with EquoNova®, during the term of the mission and for a period of twelve (12) months following its termination, unless EquoNova® gives written permission.

In the event of non-compliance with this prohibition and in particular if the Client engages or attempts to engage an EquoNova® Intervenor outside the contractual framework, EquoNova® may claim from the Client compensation intended to offset the damage suffered.

The amount of this compensation will be determined in accordance with the provisions of any service contract concluded between the parties or, failing that, on the basis of the actual damage suffered by EquoNova®.

Article 10 – Processing of Personal Data

The terms mentioned in this article each have the meaning given to them by EU Regulation No. 2016/679 of 27 April 2016 on data protection the "GDPR" which can be consulted on the CNIL portal online at https://www.cnil.fr/fr/reglement-europeen-protection-donnees , these are also detailed in the General Terms of Use, the Legal Notices and the Cookie Policy on data protection which can be consulted online on the website https://equonova.com/ .

The personal data collected from Clients is processed electronically by the Service Provider. This data is recorded in the Client file and is essential for processing orders. This information and personal data are also retained for security purposes and to comply with legal and regulatory obligations. They will be kept for as long as necessary to fulfill orders and any applicable warranties.

The data controller is the Service Provider. Access to personal data will be strictly limited to the data controller's employees who are authorized to process it as part of their job duties. The information collected may be shared with third parties contractually bound to the company for the performance of outsourced tasks, without requiring the Client's authorization.

In the course of performing their services, third parties have only limited access to the data and are obligated to use it in accordance with applicable data protection legislation. Except as stated above, the Service Provider is prohibited from selling, renting, transferring, or granting access to the data to third parties without the Client's prior consent, unless legally required to do so.

If the data is to be transferred outside the EU, the Client will be informed and the guarantees taken to secure the data (for example, for the United States in accordance with the European Commission's adequacy decision of 10 July 2023 finding that the United States ensures a level of protection equivalent to that of the EU, adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified to him.

In accordance with GDPR regulations, the Client has the right to access, rectify, erase, and port their personal data, as well as the right to object to processing for legitimate reasons, rights which they can exercise by contacting the Provider at the attention of the "Publication and Processing Manager" at the following email address: contact@equonova.com , attaching to their request a copy of an identity document.

In the event of a complaint, the Client may submit a complaint to the Service Provider, addressed to the "Publication and Data Processing Manager," at the following email address: contact@equonova.com , attaching a copy of their identity document to their request. Alternatively, the Client may contact the French Data Protection Authority (CNIL) using the contact information available on its website : https://cnil.fr/fr . It should be noted that, as no security measure is infallible, the Service Provider cannot guarantee absolute security of the Client's personal data.

Article 11 – Intellectual Property Rights

The Service Provider retains ownership of all intellectual property rights to studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing services to the Client. The Client is therefore prohibited from reproducing or using said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, who may require financial compensation for such authorization.

Article 12 – Applicable law, disputes, jurisdiction and language

The law applicable to the execution of these General Terms and Conditions of Sale and within the framework of the contractual relations between the Client and the Service Provider is subject to French law.

In the event of a dispute relating to the interpretation or execution of these General Terms and Conditions of Sale or within the framework of the contractual relationship between the Client and the Service Provider, the parties undertake to seek an amicable solution before any legal action.

In this capacity, they may use a professional mediator or an accredited mediation body. Any mediation costs will be shared equally, unless otherwise agreed by the parties.

In the absence of an amicable agreement within thirty (30) days following the commencement of an attempt at mediation, each party shall regain its freedom to take legal action in accordance with the procedures provided for by the applicable law and the competent jurisdiction under French law.

In the absence of an amicable resolution, the dispute will be brought before the competent Commercial Court according to the location of the Provider's Registered Office.

These General Terms and Conditions of Sale, quotes, and service contracts are written in the language of the clients or end users. In the event that the General Terms and Conditions of Sale are written in several languages ​​or translated, only the French version shall prevail.

ARTICLE 13 – Applicable law, international services (B2B)

These General Terms and Conditions of Sale are governed by French law.

The services offered by EquoNova® are deemed to be provided from France, including when they are carried out remotely or for the benefit of Clients located abroad.

When the Client has his professional activity in a country other than France, the mandatory protection provisions are those with mandatory provisions applicable to professionals.

In accordance with Regulation (EC) No 593/2008 of 17 June 2008 known as "Rome I", and in particular Article 3 thereof, the parties expressly agree that the contract is governed by French law, including when the Client is established outside of France.

EquoNova® is not required to comply with the non-mandatory legal or regulatory provisions of the Client's country of residence.

The Client is responsible for ensuring that the services ordered comply with the regulations applicable in their country.

The Client acknowledges being solely responsible for ensuring that the services ordered comply with the regulations applicable in their country of establishment.

It is specified that only the mandatory provisions possibly applicable to the Client as a professional in his country of establishment remain applicable, without calling into question the application of French law for the remainder.

Some services may be limited or reserved for Clients located in France or the European Union, depending on their nature or applicable regulatory constraints.

Any order for Services implies, on the part of the Client, acceptance of these General Terms and Conditions of Sale, which he declares to have read and undertakes to respect.