General Terms and Conditions of Sale (GTC) B2C - EquoNova®

Applicable from October 10, 2025

Last updated: January 24, 2026

Preamble

The purpose of these General Terms and Conditions of Sale (GTC) is to define the legal framework applicable to the services offered by EquoNova® to individual Clients, as defined in the preliminary article of the Consumer Code.

They are established in accordance with the provisions of the Consumer Code, the Civil Code and current French regulations.

These Terms and Conditions are systematically communicated to the Client prior to any order for services and are accessible at any time on the website https://equonova.com .

Any order for services implies full, complete and unreserved acceptance of these General Terms and Conditions of Sale by the Client.

Article 1 – Purpose

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") are established in accordance with the provisions of the Consumer Code, the Civil Code, the General Tax Code and the applicable regulations in force.

Their purpose is to define the conditions under which EquoNova® provides services to individual Clients, as defined in the preliminary article of the Consumer Code.

In accordance with Articles L.111-1 and L.221-5 of the Consumer Code, the Customer acknowledges having read, prior to any order, these Terms and Conditions and accepts them without reservation.

Article 2 – Identity of the Service Provider

These General Terms and Conditions of Sale (GTC) govern the contractual relationship and detail the rights and obligations between:

EquoNova® (hereinafter "the Provider") Outsourced administrative services company, Representative: Sébastien Frigerio, Registered office: 19 Route de Margency, 95600 Eaubonne, Telephone: +33 (0)6 13 77 94 91, Email: contact@equonova.com, Company name: EquoNova, Legal form: Micro-Enterprise Share capital: NA, SIRET number: registered with the Trade and Companies Register RCS of Pontoise under number 943 856 849 00014, Main Activity Carried Out (APE) 82.11Z – Combined office administrative services, Intra-community VAT number: VAT exemption threshold, VAT not applicable – Article 293 B of the CGI.

And,

The Client, a natural person acting for non-professional purposes.

Article 3 – Scope of application

These General Terms and Conditions apply to all service orders placed by individual Clients, unless otherwise agreed in writing and accepted by EquoNova. Placing an order implies full and unreserved acceptance of these General Terms and Conditions.

Our General Terms and Conditions of Sale are updated regularly and can be viewed on our website: https://equonova.com/ .

The information on the website https://equonova.com/ , the catalogues, brochures and prices of the Provider are given for information purposes only and are subject to revision at any time; the Provider has the right to make any changes it deems necessary.

Article 4 – Pre-contractual Information

The information on the website https://equonova.com , as well as on brochures or commercial materials, is provided for informational purposes only and does not constitute a contractual commitment.

Only the stipulations appearing on the accepted quote and these General Terms and Conditions are contractually binding on EquoNova®.

Article 5 – Description of services

EquoNova® offers secretarial services, administrative support, administrative management, light logistics and multipurpose services, according to the needs expressed by the Client.

The Client is invited to refer to the description of each service in the Provider's catalogue to learn about its characteristics, which can be viewed on the website https://equonova.com/ .

The service descriptions presented on the website are for informational purposes only. They may change to adapt to our clients' needs and the evolution of our business.

EquoNova® offers, in particular:

• secretarial and administrative support services,

• occasional or recurring administrative support,

• Light logistics and multi-purpose handling services,

• of the administrative organization,

• IT support.

The exact nature of the services is defined in the quote established prior to any order and accepted by the Client.

Services are provided subject to availability and in accordance with the terms agreed upon with each client, as specified in the quote, contract, or any prior written correspondence. Services may be delivered on-site, remotely, or through a combination of both, depending on the client's needs and the assessment conducted by EquoNova®.

Each service is performed by an EquoNova® Intervener or a qualified EquoNova® partner, who has entered into a partnership agreement with EquoNova® and has the necessary skills to ensure the provision of the service(s) offered by EquoNova®.

The fact that the Provider presents Services in its catalogue and on its website does not constitute an obligation to market them, particularly in the event of unavailability of its EquoNova® Speakers, impossibility of performing the service or impossibility of marketing said Services, whatever the reason.

Article 6 – Geographical Coverage

EquoNova® operates primarily in Metropolitan France.

Services can also be provided throughout France and internationally, either directly or through independent partners selected by EquoNova®, depending on the nature of the services and the Client's needs.

Some services may be limited or reserved for Clients located in France or the European Union, depending on their nature or applicable regulatory constraints.

EquoNova® can rely on a network of independent partners to ensure the delivery of services outside its main geographical area.

EquoNova® aims to meet the needs of our clients throughout France and internationally. To this end, EquoNova® reviews all requests and proceeds with:

Developing sales prospecting and initial customer contacts in preparation for the operational launch. Implementing a national and international prospecting strategy, building a professional network, contacting prospects, developing a sales pitch, and creating a potential customer base.

Development of a network of independent partners: research and collaboration with independent national and international secretaries and assistants to support business development, ensure the completion of client missions, strengthen production capacity and develop the client network.

Article 7 – Nature of the obligation

EquoNova® is bound by an obligation of means and not of result.

EquoNova undertakes to implement the necessary means for the proper execution of services, in accordance with best practices and professional standards, without guaranteeing a specific result. This is an obligation of means, not of result.

Article 8 – Order and quotation

Every service is subject to a prior, free quote, specifying the nature of the services, their estimated duration and their price.

The order becomes firm and final after:

• Written acceptance of the quote,

• or validation by any durable written means (email, electronic signature).

The accepted quote constitutes a contract within the meaning of
Article 1103 of the Civil Code.

The contract is deemed concluded upon receipt of the quote dated and signed by the Client, bearing the mention "Approved".

Any subsequent modification will be subject to a written agreement between the parties and, where applicable, a supplementary quote.

Article 9 – Prices, payment terms, invoicing

9.1 – Pricing

Prices are expressed in euros, inclusive of all taxes (TTC) and exempt from VAT in accordance with article 293B of the CGI.

EquoNova® reserves the right to modify its prices at any time, it being specified that the services ordered are billed on the basis of the prices in effect on the day of the order.

9.2 – Payment Terms

Payment terms are specified on the quote or invoice. Unless otherwise stated, payment is due upon receipt of the invoice. Any delay in payment may result in the suspension of services.

The price indicated on the quote includes exclusively the services described.

Any additional services will be subject to a separate quote.

Payment is made according to the terms indicated on the quote or invoice, including:

• by bank transfer,

• by bank card,

• check,

• cash within the legal limit.

9.3 – Billing

Services are billed in accordance with the quote or contract signed between the parties.

Invoices are sent to the Client electronically:

From September 1, 2026, invoices will be transmitted via a state-approved platform, either directly or through a compatible solution. Each company will have to choose its platform for issuing and receiving electronic invoices and declaring its data. The timeline for this reform is set out in Article 91 of the 2024 Finance Law.

The list of platforms registered by the tax authorities, according to a very specific procedure, is available on: impots.gouv.fr > Partner > Electronic invoicing and partner platforms.

EquoNova® issues its invoices via the electronic platform provided by the French government (PPF), the Chorus Pro Public Billing Portal. Electronic invoicing portals are capable of connecting to each other to ensure the flow of information.

Electronic invoices must be in one of the following formats:

-Cross Industry Invoice (CII) format;

-Universal Business Language (UBL) format;

-mixed format consisting of a structured data file in XML format and a PDF file (also known as Factur-X).

Article 10 – Performance of services

The execution times are provided for informational purposes only and may vary depending on the nature of the services, the availability of necessary information and the Client's cooperation.

Services will be performed on the dates and according to the terms agreed upon in the quote. Any delay attributable to the Client (missing documents, incorrect information, unavailability) may result in a postponement without EquoNova being held liable.

10.1 – Modification requests:

Any request to modify the service (content, duration, schedule, conditions of execution, etc.) made by the client after validation of the quote or signing of the contract must be sent in writing (letter or email).

This request will only be considered after express written acceptance by EquoNova®.

In the event that the modification results in a revision of the price or deadlines, an amendment to the quote or contract will be drawn up and must be accepted by the client before the continuation of the performance of the service.

Depending on the progress of the service, cancellation fees may apply:

10.2 – Cancellation requests by the customer:

Any cancellation of a confirmed order (by acceptance of the quote or signing of the contract) must be notified in writing to EquoNova®.

In the event of cancellation by the client, and unless otherwise stipulated in a specific contract, the financial consequences are as follows:

Cancellation before the start of the service:

The Client will be liable for a fixed compensation corresponding to 30% of the total amount including tax of the service if the cancellation occurs less than forty-eight (48) hours before the scheduled start of the service.

Cancellation after the service has started:

The client will be liable for the full price of services already performed plus the total amount including VAT for services remaining to be performed.

These sums will be invoiced to the client and payable immediately, without prejudice to any additional damages that EquoNova® may claim to compensate for the loss suffered.

We reserve the right to postpone a service for reasons beyond our control, notifying the client as soon as possible.

10.3 – Cancellations or modifications by EquoNova®:

EquoNova® reserves the right to postpone or cancel a service in the event of force majeure, unavailability of the Client, or any circumstance beyond its control making the normal execution of the mission impossible.

In this case, EquoNova® will, where possible, offer a replacement solution (postponement, reassignment of a speaker, rescheduling), without the client being able to claim any compensation, except for reimbursement of sums received for services not performed.

10.4 – Roles of stakeholders:

The services offered by EquoNova® can be carried out in whole or in part by independent contractors: secretaries, assistants or partner service providers selected by EquoNova®.

The rules relating to the execution of their missions — including the place, duration, content of services, services included and tasks assigned — are defined in a specific contract between EquoNova® and each Intervener:

(i) The Speakers are independent professionals and not employees of EquoNova®;

(ii) EquoNova®'s responsibility is limited to connecting, coordinating and monitoring the service, in accordance with contractual commitments;

(iii) The confidentiality, protection and security of the information entrusted to the Speakers are guaranteed by strict contractual commitments, including confidentiality clauses and professional ethics signed with each Speaker;

(iv) Any dispute concerning the performance of the work by the Intervenor shall be dealt with in accordance with the provisions of the internal contract binding the Intervenor to EquoNova®.

10.5 – Delays, absences and replacement of the Speaker:

In the event of unavailability, departure, or if the Client expresses objectively justified dissatisfaction, the Service Provider may propose a replacement. This replacement will be presented to the Client for prior approval, which cannot be refused without legitimate reason.

The Provider and, where applicable, the Client undertake to collaborate in the transfer of the necessary knowledge, information, access and procedures, in order to ensure the continuity and quality of services under the best conditions.

The replacement will take up their duties within a minimum of 7 days from their validation by the Client, unless otherwise agreed in writing between the parties if a faster start date is required.

Any absence must be justified, in particular in the event of illness, accident or any event constituting a case of force majeure within the meaning of Article 14 Cases of force majeure and Insurance of these Terms and Conditions.

In the event of impediment, illness or dissatisfaction expressed in writing by the Client within a reasonable time after the start of the mission, EquoNova® undertakes to offer the replacement of the speaker only once, and subject to availability.

Article 11 – Right of withdrawal

In accordance with Articles L221-18 et seq. of the Consumer Code, the Client has a period of 14 days to exercise his right of withdrawal from the date of signature of the quote.

However, if the Client wishes the service to begin before the end of the withdrawal period, they must expressly request this in writing. In the event of withdrawal after the service has begun, the services already performed will be invoiced on a pro rata basis.

Article 12 – Client Obligations

The Client agrees to actively and loyally collaborate with EquoNova® and to provide all information, documents and elements to ensure the proper execution of services.

Any delay or failure by the Client may result in an extension of deadlines or a suspension of the service, without the Provider being held liable.

In this respect, the Client agrees to:

(i) Before placing any order, ensure that the services offered by EquoNova® meet your needs, particularly with regard to the descriptions on the quotes, the website and the contractual documents;

(ii) Provide EquoNova® and the Intervenor(s) with all the information, documents, access, material resources and validations necessary for the performance of the services, within reasonable timeframes allowing compliance with the planned schedule;

(iii) Guarantee the accuracy, completeness and updating of the information transmitted to the Provider; Any delay, error or omission attributable to the Client releases EquoNova® from any liability relating to the performance of the services;

(iv) To make available the material, technical or logistical means that may be required for the performance of the services and an environment that allows for the correct and secure execution of the mission.

(v) Comply with the security and access procedures applicable to the premises or systems concerned by the mission;

(vi) Request from the Provider only the tasks provided for in the quote or order; The Client expressly prohibits requesting services relating to regulated activities (in particular bookkeeping reserved for chartered accountants), tasks not in accordance with the contractual scope;

(vii) Inform EquoNova® of any cancellation or postponement of a planned intervention at least forty-eight (48) hours before the scheduled date; Otherwise, the service will be considered due;

(viii) To be present or available during interventions when necessary for the performance of services; If the Intervener arrives and cannot perform their mission due to the Client, the service is due in full;

(ix) Report without delay any event likely to affect the performance of services or the availability of necessary access;

(x) Any dispute relating to a service must be submitted within a maximum period of seven (7) calendar days following its completion; After this period, the service will be deemed to be compliant and accepted;

(xi) Settle services according to the financial conditions provided for in these General Terms and Conditions and in the contractual documents; The Provider reserves the right to suspend the provision of services in the event of non-payment, without this being considered a breach by EquoNova®.

In the event of the Client's failure to fulfill any of these obligations, EquoNova® shall not be held liable for any delay, suspension, or poor performance of services. Response times will be automatically adjusted accordingly.

Article 13 – Non-solicitation and non-competition clause

EquoNova® Consultants commit to providing their services in accordance with good professional practices, with diligence, professionalism and a constant concern for quality of service.

In order to protect contractual relationships, preserve the investments made by EquoNova® in the selection, training and monitoring of Consultants, guarantee the quality of service, prevent any direct solicitation and secure EquoNova®'s professional network, the following provisions are applicable:

(i) The Client is strictly prohibited from soliciting, contacting, recruiting or employing, directly or indirectly, an EquoNova® Intervenor, outside the contractual framework established with EquoNova®, for the entire duration of the service.

(ii) EquoNova® Interveners contractually undertake not to solicit, solicit or accept a direct or indirect contractual relationship with the Client for the entire duration of the contract concluded between EquoNova® and the Client, as well as for a period of twelve (12) months following the termination of said contract, unless EquoNova® has given prior written consent.

(iii) The Client shall also refrain from engaging or attempting to engage, directly or through an intermediary, an EquoNova® Intervenor at its service, for any mission whatsoever, outside the contractual framework established with EquoNova®, during the term of the mission and for a period of twelve (12) months following its termination, unless EquoNova® gives written permission.

In the event of non-compliance with this prohibition and in particular if the Client engages or attempts to engage an EquoNova® Intervenor outside the contractual framework, EquoNova® may claim from the Client compensation intended to offset the damage suffered.

The amount of this compensation will be determined in accordance with the provisions of any service contract concluded between the parties or, failing that, on the basis of the actual damage suffered by EquoNova®.

Article 14 – Provider's Liability, Guarantee, Insurance

EquoNova®'s liability is strictly limited to direct and foreseeable damages resulting from the performance of the service. Under no circumstances shall EquoNova® be liable for indirect damages, financial losses, data loss, or intangible losses. In any event, EquoNova®'s liability is limited to the amount of the service in question.

EquoNova® shall not be held liable for any indirect damage, loss of data, financial loss or intangible harm suffered by the Client.

14.1 – Provider's Guarantee

The Provider guarantees the Client, in accordance with legal provisions, against any non-conformity of the Services and any hidden defects arising from a design flaw or fault in the provision of said Services, excluding any negligence or fault on the part of the Client. The guarantee does not cover indirect damages (data loss, commercial loss, etc.).

The Provider's liability can only be invoked in the event of proven fault or negligence and is limited to direct damages, excluding any indirect damages of any kind. To assert its rights, the Client must, under penalty of forfeiture of any related claim, inform the Provider in writing of the existence of any defects within a maximum of 48 hours of their discovery.

The Provider will rectify, or have rectified at its sole expense, in accordance with appropriate methods agreed upon by the Client, any Services deemed defective. In any event, should the Provider be held liable, its liability will be limited to the total amount paid by the Client for the provision of the Services, including VAT.

In accordance with the provisions of Article 2254 of the Civil Code, any legal action by a Client against the Provider is time-barred after a period of one (1) year following the date on which the Client became aware or is presumed to have become aware of the harmful event.

14.2 – Insurance

EquoNova's liability cannot be invoked if the non-performance or delay in the performance of any of its obligations arises from a case of force majeure as described in these General Terms and Conditions of Sale as described in Article 16.

EquoNova declares that it has Professional Civil Liability insurance (bodily injury, property damage, and consequential loss). Any claim, in order to be covered by the aforementioned insurance, must be reported in writing immediately by the Client and confirmed by registered letter no later than 48 hours after its occurrence.

Article 15 – Specific Exclusions

EquoNova® does not carry out any missions related to accounting expertise, legal, tax or social advice.

The Client remains solely responsible for decisions made based on the services performed.

Article 16 – Force majeure

EquoNova® shall not be liable if the non-performance or in the event of non-performance or delay resulting from an event of force majeure as defined by French case law or the delay in the performance of one of its obligations described in these General Terms and Conditions of Sale arises from a case of force majeure.

In this context, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1218 of the Civil Code.

Article 17 – Termination

Either party may terminate the contract in the event of a serious breach by the other party, after a formal notice to remedy the breach has been issued and remains unheeded. Services performed up to the date of termination remain payable.

Article 18 – Intellectual Property

All documents, methods, materials and content provided by EquoNova® remain its exclusive property, unless expressly stated otherwise.

Article 19 – Personal Data

Personal data is processed in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and the French Data Protection Act.

The terms mentioned in this article each have the meaning given to them by EU Regulation No. 2016/679 of 27 April 2016 on data protection the "GDPR" which can be consulted on the CNIL portal online at https://www.cnil.fr/fr/reglement-europeen-protection-donnees , these are also detailed in the General Terms of Use, the Legal Notices and the Cookies policy on data protection which can be consulted online on the website https://equonova.com/ .

The personal data collected from Clients is processed electronically by the Service Provider. This data is recorded in the Client file and is essential for processing orders. This information and personal data are also retained for security purposes and to comply with legal and regulatory obligations. They will be kept for as long as necessary to fulfill orders and any applicable warranties.

The data controller is the Service Provider. Access to personal data will be strictly limited to the data controller's employees who are authorized to process it as part of their job duties. The information collected may be shared with third parties contractually bound to the company for the performance of outsourced tasks, without requiring the Client's authorization.

In the course of performing their services, third parties have only limited access to the data and are obligated to use it in accordance with applicable data protection legislation. Except as stated above, the Service Provider is prohibited from selling, renting, transferring, or granting access to the data to third parties without the Client's prior consent, unless legally required to do so.

If the data is to be transferred outside the EU, the Client will be informed and the guarantees taken to secure the data (for example, for the United States in accordance with the European Commission's adequacy decision of 10 July 2023 finding that the United States ensures a level of protection equivalent to that of the EU, adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified to him.

In accordance with GDPR regulations, the Client has the right to access, rectify, erase, and port their personal data, as well as the right to object to processing for legitimate reasons, rights which they can exercise by contacting the Provider at the attention of the "Publication and Processing Manager" at the following email address: contact@equonova.com , attaching to their request a copy of an identity document.

In the event of a complaint, the Client may submit a complaint to the Service Provider, addressed to the "Publication and Data Processing Manager," at the following email address: contact@equonova.com , attaching a copy of their identity document to their request. Alternatively, the Client may contact the French Data Protection Authority (CNIL) using the contact information available on its website : https://cnil.fr/fr . It should be noted that, as no security measure is infallible, the Service Provider cannot guarantee absolute security of the Client's personal data.

Article 20 – Dispute Resolution

These Terms and Conditions are governed by French law. In the event of a dispute, the Client is invited to contact EquoNova® in order to seek an amicable solution.

In accordance with Article L.612-1 of the Consumer Code, the Customer may have recourse free of charge to a consumer mediator designated by EquoNova® with a view to the amicable resolution of any dispute.

In the absence of an amicable resolution, the dispute will be brought before the territorially competent French courts in accordance with the rules of the Code of Civil Procedure.

Article 21 – Consumer Mediation

In accordance with the provisions of Articles L.612-1, L.616-1 and R.616-1 of the Consumer Code, any individual Customer has the right to use a consumer mediation system free of charge in order to amicably resolve any dispute relating to the performance of a contract concluded with EquoNova®.

In the event of a dispute, the Client is invited, as a priority, to send a written complaint to EquoNova®, in order to seek an amicable solution.

In the absence of an amicable resolution within a reasonable time, the Client may refer the matter to the consumer mediator designated by EquoNova®, who is registered on the list of mediators referenced by the Consumer Mediation Evaluation and Control Commission (CECMC), in accordance with Article L.615-1 of the Consumer Code.

The appointed mediator is:

AFEPAME – European Federation of Professionals in Ethical Assistance and Mediation

Address: 36 rue Taitbout, 75009 Paris

Email: mediation@afepame.fr

Website: www.mediateur-consommation-afepame.fr

The mediator's contact details are also provided to the Client when the dispute could not be resolved following a prior complaint made directly to EquoNova®, in accordance with Articles L.111-1 and L.221-5 of the Consumer Code.

Referral to the mediator can only occur after a prior attempt at amicable resolution directly with EquoNova®.

Article 22 – Applicable law, disputes, jurisdiction and language

The law applicable to the execution of these General Terms and Conditions of Sale and within the framework of the contractual relations between the Client and the Service Provider is subject to French law.

In the event of a dispute relating to the interpretation or execution of these General Terms and Conditions of Sale or within the framework of the contractual relationship between the Client and the Service Provider, the parties undertake to seek an amicable solution before any legal action.

In this capacity, they may use a professional mediator or an accredited mediation body. Any mediation costs will be shared equally, unless otherwise agreed by the parties.

In the absence of an amicable agreement within thirty (30) days following the commencement of an attempt at mediation, each party shall regain its freedom to take legal action in accordance with the procedures provided for by the applicable law and the competent jurisdiction under French law.

In the absence of an amicable resolution, the dispute will be brought before the competent Commercial Court according to the location of the Provider's Registered Office.

These General Terms and Conditions of Sale, quotes, and service contracts are written in the language of the clients or end users. In the event that the General Terms and Conditions of Sale are written in several languages ​​or translated, only the French version shall prevail.

Article 23 – Applicable law, international services (B2C)

These General Terms and Conditions of Sale are governed by French law.

The services offered by EquoNova® are deemed to be provided from France, including when they are carried out remotely or for the benefit of Clients located abroad.

When the Client has his habitual residence in a country other than France, the mandatory consumer protection provisions applicable in that country remain applicable, in accordance with Regulation (EC) No 593/2008 known as "Rome I".

EquoNova® is not required to comply with the non-mandatory legal or regulatory provisions of the Client's country of residence.

The Client is responsible for ensuring that the services ordered comply with the regulations applicable in their country.

Some services may be limited or reserved for Clients located in France or the European Union, depending on their nature or applicable regulatory constraints.

the European Union, depending on their nature or applicable regulatory constraints.

Any order for Services implies, on the part of the Client, acceptance of these General Terms and Conditions of Sale, which he declares to have read and undertakes to respect.