Need more details?

Discover our Frequently Asked Questions section, where we answer the most common questions from our clients. This section helps you get to know EquoNova® better, our services, and the projects we offer.

If your question is not yet answered here, please feel free to ask us: we will respond quickly and if it is relevant we will add it to this FAQ so that all our customers can benefit.

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FAQ

About our services

  • What types of services does EquoNova offer?

    We offer secretarial, administrative and general support services, suitable for both professionals and individuals.

  • Are your services one-off or regular?

    Both! You can call on us for a one-off mission or set up recurring support.

  • How do I know which service is best suited to my needs?

    We offer free advice during an initial consultation to determine the most suitable option for you.

  • Can I customize the service to suit my needs?

    Yes, each service is tailored to your expectations and your organization.

  • Do you offer solutions for individuals as well as for businesses?

    Yes, our services are accessible to everyone, whether it is occasional help at home or professional support.

  • How do you choose the assistants and secretaries who work for EquoNova?

    Our freelance assistants and secretaries are experienced professionals passionate about their work. Each person joins our network after a rigorous process including tests, background analysis, and interviews to ensure they share our values ​​and quality standards.
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Billing and payment methods

  • What payment methods do you accept?

    We accept payments by bank transfer and secure credit card.

  • When do I have to pay my bill?

    Payment is due upon receipt of the invoice, unless otherwise agreed in the quote.

  • Do you offer tiered pricing?

    Yes, our rates vary depending on the duration and frequency of services.

  • Can I get a quote before committing?

    Absolutely, we provide a free personalized quote before any service is performed.

  • Is VAT applicable to your invoices?

    As a micro-enterprise, our invoices are issued without VAT (article 293 B of the CGI).
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About our organization

  • How can I get in touch with EquoNova?

    You can contact us via the website's contact form, by email or via WhatsApp (Monday to Friday, from 9:30 am to 5:30 pm).

  • Can administrative assistance be provided both in person and remotely?

    Yes, our services are designed to adapt to your organization. Depending on your needs, the administrative assistant can come to your site, work remotely using the communication tools we provide, or combine the two in a hybrid format of on-site and remote work for greater flexibility.

  • Do I need to provide equipment for the service?

    In most cases, our freelance assistants and secretaries have their own equipment to carry out the tasks.

    If specific equipment is required to fulfill your request, we will inform you before the start of the service so that everything is ready and the mission takes place under the best conditions.

  • How does my performance proceed?

    For each project, we conduct a thorough audit to understand your needs and determine the most suitable profile. We also provide close monitoring throughout the project to ensure that the delivered work perfectly meets your expectations.

    You can entrust your missions to EquoNova® with complete confidence: we guarantee a quality service, respecting the confidentiality and security of your professional information.
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